We take pride in our commitment to delivering the finest products to our customers. We personally inspect every item before shipment for defects and flaws. What you see online is what you will get in your order. For this reason, all sales are final and returns and exchanges are not accepted.
We understand that sometimes accidents happen in transit. If something arrives damaged or defective from poor shipping conditions, we are happy to replace the item at no cost to you. Please e-mail orders@highlandgiftshop.com with your order number and a photo of the damaged item and we will be happy to assist.